How quickly do you reply?

Within one business day, and usually the same day if you write before mid-afternoon India time. Every enquiry is read by the person who would run your engagement, not by an account manager filtering leads.

Which address should I use?

Use sales@thebilliongame.com for anything about work: new projects, audits, pricing, or a second opinion on an existing agency. Use hr@thebilliongame.com for job applications and anything about working here. Sending a job application to sales slows your own reply down.

Do I need a call to get started?

No. The free audit needs nothing but your URL and an email address, and it arrives within 72 hours with no call required. A call is useful once you have read the audit and want to discuss scope, but it is never a condition of getting the diagnosis.

What time zones do you work across?

We are in Chennai, India, and most of our clients are in the United States, United Kingdom, Australia, Canada and Ireland. Calls are scheduled in your business hours with a named engagement lead rather than at our convenience.

Can I visit the office?

Yes, if you are in Chennai. We are on the second floor at 103 Velachery Main Road in Guindy. Email first so someone is expecting you, because the team is not always all in the same place.

Do you take on very small projects?

Sometimes, and we will tell you honestly when the answer is no. If a fixed one-off audit would answer your question better than a retainer, we will say so, and if search is not your real bottleneck we will say that too before you spend anything.

Reply within one business day

Tell us what is going wrong

Every enquiry is read by the person who would actually run the work, not by an account manager filtering leads. If search is not your real bottleneck, we will say so before you spend anything.

Write to us

Two addresses, so your message reaches the right person

The office IST · UTC+5:30

2nd Floor, 103, Velachery Main Road
Guindy National Park, Guindy
Chennai, Greater Chennai
Tamil Nadu 600032, India

Visiting? Email first so someone is expecting you. Client calls are scheduled in your business hours, not ours.

What is this about?

Applications go to hr@thebilliongame.com, or use the form on the careers page — both reach the same inbox faster than this one.

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Before you write

Three things that will get you a better reply

FAQ

Contact questions

Not sure what to ask for? Start with the free audit instead. It needs nothing but a URL and tells you which layer is actually costing you rankings.

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The free audit runs your site through the whole stack and names the layer costing you rankings. Seventy-two hours, no call required.

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